Terms of Service

SERVICE AGREEMENT

BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OF THIS SERVICE AGREEMENT OR BY EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT (THE “ORDER FORM”, AND TOGETHER WITH THIS SERVICE AGREEMENT, THIS “AGREEMENT”), YOU AGREE YOU HAVE READ AND ARE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THIS AGREEMENT, IN WHICH CASE THE TERM “CUSTOMER” WILL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THIS AGREEMENT, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE COMPANY SERVICE (AS DEFINED BELOW).

This Agreement, by and between Customer and Orca Analytics, Inc. (“Company”), is effective as of the date set forth in the Order Form or the date on which Customer clicks a box accepting this Agreement (the “Effective Date”) and governs Customer’s use of Company’s proprietary software-as-a-service platform (the “Company Service”), which analyzes certain business, brand and marketing data and provides custom reporting. Company reserves the right to change or modify portions of this Service Agreement at any time. If Company does so, it

will post the changes on this page and will indicate at the top of this page the date this Service Agreement was last revised. Company will also notify Customer, either through an email notification or through other reasonable means. Any such changes will become effective upon Customer’s acceptance of the same (which acceptance may be granted by clicking a box indicating acceptance of the new Service Agreement or by delivery of an email notification of such changes to Customer’s email address set forth in the Order Form or otherwise associated with Customer’s account without an objection to such changes issued by Customer to Company in writing within ten (10) business days of such delivery). Each of Company and Customer may be referred to herein individually as a “Party” or collectively as “Parties”.

1. ACCESS TO COMPANY SERVICE.

1.1. Access Grant. Company will use commercially reasonable efforts to make the Company Service available to Customer. Subject to the terms and conditions of this Agreement, Company hereby grants Customer the limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Company Service during the Term (as defined below), solely for Customer’s internal business purposes. Company will be provided with, and may only access the Company Service through, one (1) user login, unless otherwise agreed in the Order Form, if applicable, or in another writing between the Parties.

1.2. Restrictions and Responsibilities. Customer will not use the Company Service for any purpose other than the purposes expressly set forth herein. Customer may not, directly or indirectly: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Company Service; (b) modify, translate, or create derivative works based on the Company Service; (c) use the Company Service for timesharing or service bureau purposes or otherwise for the benefit of a third party; or (d) remove any proprietary notices or labels. Customer will be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Company Service, including, without limitation, modems, hardware, server, software, operating system, networking, web servers and the like. Customer will also be responsible for maintaining the confidentiality of Customer’s usernames,

passwords and account details, and for any actions taken by parties with access to such usernames and passwords. Customer agrees not to disclose such usernames and passwords to any third parties (other than employees of Customer). Customer will inform Company immediately if it discovers that any such username and/or password has been disclosed or made available to a third party, or that any unauthorized third party is otherwise accessing or using the Company Service. Without limiting any other rights or remedies set forth herein or available pursuant to law, Company may immediately suspend Customer’s access to the Company Service if Customer is in breach of any term or condition of this Agreement.

1.3. License to Customer Data. Customer hereby grants to Company a non-exclusive, royalty-free, fully paid up, non-sublicensable (except to contractors and consultants performing services on behalf of Company), non-transferable (subject to Section 11.6) right and license to copy, distribute, display, create derivative works of and otherwise use the data and information submitted, transmitted or uploaded by Customer via the Company Service (the “Customer Data”) to (a) provide the Company Service and otherwise perform Company’s obligations under this Agreement, (b) improve and develop Company’s products and services, including by training and developing models and/or algorithms, and (c) create deidentified data (“Deidentified Data”), which Deidentified Data will not identify Customer or any individuals associated therewith. For the avoidance of doubt, Deidentified Data is not Customer Data. Each Party will comply with its obligations under the Data Processing Addendum set forth at www.orcaanalytics.co/data-processing-addendum.

1.4. Feedback. Customer may from time to time provide suggestions, comments for enhancements or functionality or other feedback (“Feedback”) to Company with respect to the Company Service or Evaluation Services (as defined below). Company will have full discretion to determine whether or not to proceed with the development of the requested enhancements, new features or functionality. Customer hereby grants to Company a royalty-free, fully paid up, worldwide, transferable, sublicensable (through multiple tiers), irrevocable, perpetual license to (a) copy, distribute, transmit, display, perform, and create derivative works of the Feedback, and (b) use the Feedback and/or any subject matter thereof, including without limitation, the right to develop, manufacture, have manufactured, market, promote, sell, have sold, offer for sale, have offered for sale, import, have imported, rent, provide and/or lease products or services which practice or embody, or are configured for use in practicing, the Feedback and/or any subject matter of the Feedback. Customer acknowledges and agrees that Feedback is not Confidential Information (as defined below).

1.5. Evaluation Services. From time to time, Customer may be invited to try certain services at no charge for a free trial or evaluation period or if such services are not generally available to customers (collectively, “Evaluation Services”). Evaluation Services will be designated as beta, pilot, evaluation, trial, limited release or the like. Evaluation Services are for Customer’s internal evaluation purposes only and, notwithstanding anything to the contrary set forth herein, are provided “as is” without warranty of any kind, and may be subject to additional terms. Unless otherwise stated, any Evaluation Services trial period will expire sixty (60) days from the trial start date. Company may discontinue Evaluation Services at any time in its sole discretion and may never make them generally available. Company will have no liability for any harm or damage arising out of or in connection with any Evaluation Services.

1.6. Third Party Services. The Company Service may enable access to or integration with certain third party services, products, solutions, software, application programming interfaces and/or other technology which are currently or may be in the future utilized by Customer and with respect to which Customer has a separate contractual relationship with the applicable third party (collectively, the “Third Party Services”). The Third Party Services may also be subject to additional terms and conditions, privacy policies, or other agreements with such third party, and Customer may be required to authenticate to or create separate accounts to use Third Party Services. Some Third Party Services may provide Company with access to certain information that Customer has provided to such Third Party Services. Any data, information or other materials related to Customer collected via or received by Company from any Third Party Service will be deemed Customer Data. Company has no control over and is not responsible for such Third Party Services, including the accuracy, availability, reliability or completeness of information shared by or available through the Third Party Services, or on the privacy practices of the Third Party Services. Company will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third Party Services. Any dealings Customer has with third parties while using the Company Service are between Customer and the third party. Company is not liable for any loss caused by or claim that Customer may have against any such third party or that arise under Customer’s agreements with any such third party.

1.7 Service Levels; Support. Company will use reasonable efforts consistent with prevailing industry standards to provide the Company Service in a manner that minimizes errors and interruptions in accessing the Company Service. The Company Service may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond Company’s reasonable control, but Company will use reasonable efforts to provide advance notice in writing or by email of any scheduled service disruption within Company’s control. Company will provide telephone and e-mail support Monday through Friday, 9 a.m. through 6 p.m. Eastern Time, excluding holidays.

2. PROFESSIONAL SERVICES.

2.1. Statements of Work. From time to time, Company and Customer may enter into statements of work pursuant to which Customer will engage Company to perform professional services, each of which will be executed by an authorized representative of each Party and will reference and be governed by this Agreement (each, a “SOW”). Each SOW will set forth the professional services to be performed by Company (the “Professional Services”), and the fees payable by Customer to Company in connection therewith. Each SOW will also include the period of time that such SOW will remain in effect (subject to earlier termination as set forth herein or therein), and the applicable payment terms.

2.2. Assistance; Delays. Customer understands that Company’s performance of the Professional Services is dependent in part on Customer’s actions. Accordingly, Customer will provide Company with the necessary items and assistance specified in the applicable SOW in a timely manner. Any dates or time periods relevant to performance by Company hereunder shall be appropriately and equitably extended to account for any delays or change in assumptions due to Customer. If a Customer delay or change would materially change the economics of Company’s performance or materially extends the time for performance, Company may terminate the applicable SOW upon thirty (30) days’ written notice, unless within the notice period the Parties agree on mutually acceptable changes to this Agreement or the applicable SOW.

2.3. Change Proposals. Upon the receipt of a proposal from Customer to change the terms of an SOW (a “Change Proposal”), Company will promptly provide (a) an impact analysis of such Change Proposal and (b) its financial impact (if any) and, upon mutual agreement, it shall be signed by the Parties in the form of a mutually agreed written amendment to an SOW. The Parties agree that material changes to an SOW shall require a new SOW.

2.4. Deliverables. To the extent any SOW contemplates Company’s development of bespoke deliverables on behalf of Customer that are expressly identified as “Customer-Owned Deliverables” in such SOW (“Customer-Owned Deliverables”), Customer will be the exclusive owner thereof. Company hereby assigns to Customer all rights, title and interest in and to the Customer-Owned Deliverables.

3. COMPANY SERVICE AND CUSTOMER DATA OWNERSHIP; RESERVATION OF RIGHTS.

Customer acknowledges and agrees that, as between the Parties, Company retains all right, title and interest in and to the Company Service and all associated intellectual property rights. Company grants no, and reserves any and all, rights other than the rights expressly granted to Customer under this Agreement with respect to the Company Service. Customer will acquire no right, title, or interest in and to the Company Service other than the limited licensed rights expressly granted under this Agreement. Notwithstanding the foregoing, except for the limited rights expressly granted to Company under this Agreement, Customer retains all right, title and interest in and to the Customer Data.

4. FEES; PAYMENT TERMS.

4.1 Fees; Payment Terms. In exchange for use of the Company Service and the rights granted pursuant to this Agreement, Customer will pay to Company the subscription fee set forth on the Company website or in the Order Form, if applicable. Unless otherwise set forth in the Order Form, if applicable, such subscription fees will be payable monthly in advance. Customer authorizes Company to automatically bill the credit card or other payment instrument that Customer provides on such monthly basis in advance (or otherwise as set forth in the Order Form, if applicable), and represents and warrants that the information provided with respect to such credit card or other payment instrument is true and that Customer is authorized to use such payment instrument. Customer will promptly update such information if there are any changes thereto. In exchange for the Professional Services to be performed under any SOW, if applicable, Customer will pay to Company the fees set forth in such SOW in accordance with the terms and conditions set forth in such SOW and herein. In addition, Customer will reimburse Company for its travel and accommodation expenses incurred in connection with the performance of the Professional Services, unless otherwise set forth in the applicable SOW. Payment obligations are non-cancelable and all fees paid are non-refundable. Past due amounts shall bear a late payment charge, until paid, at the rate of one and one half percent (1.5%) per month or the maximum amount permitted by law, whichever is less.

4.2 Net of Taxes. All amounts payable by Customer to Company hereunder are exclusive of any sales, use and other taxes or duties, however designated, including without limitation, withholding taxes, royalties, knowhow payments, customs, privilege, excise, sales, use, valueadded and property taxes (collectively “Taxes”). Customer will be solely responsible for payment of any Taxes, except for those taxes based on the income of Company. Customer will not withhold any Taxes from any amounts due Company.

5. TERM; TERMINATION.

5.1 Term; Termination. Unless otherwise set forth in the Order Form, if applicable, this Agreement will commence on the Effective Date and continue until terminated in accordance with this Agreement or the Order Form, if applicable. Unless otherwise set forth in the Order Form, if applicable, either Party may terminate this Agreement, at any time and for any or no reason, upon written notice to the other Party; provided, that, such termination will be effective on the last day of the applicable month during which such written notice is received. Each SOW will continue until the completion of the Professional Services described therein (or until the expiration of any express SOW term set forth therein), unless earlier terminated in accordance with this Agreement or such SOW.

5.2 Effect of Termination. In the event that this Agreement expires or is terminated for any reason, (a) all rights granted to Customer with respect to the Company Service will immediately terminate, (b) Company will cease providing Customer with the Professional Services, if applicable, and all SOWs will immediately terminate, and (c) Customer will (i) cease use of the Company Service, and (ii) pay to Company all amounts due and owing under this Agreement and all SOWs (to the extent not previously paid). In addition, upon expiration or termination of this Agreement, each Recipient (as defined below) will return to the Discloser (as defined below) or destroy, at the Discloser’s election, all of the Discloser’s Confidential Information and all copies or other tangible embodiments thereof.

5.3 Survival. Upon expiration or termination of this Agreement, all obligations in this Agreement will terminate, provided that Sections 1.2 (Restrictions and Responsibilities), 1.4 (Feedback), 3 (Ownership; Reservation of Rights), 4 (Fees; Payment Terms), 5 (Term; Termination), 6 (Confidentiality), 7.2 (Disclaimers), 7.3 (No Professional Advice), 8 (Limitations of Liability), 9 (Indemnification) and 11 (General) will survive.

6. CONFIDENTIALITY.

6.1 Definition of Confidential information. “Confidential Information” means, subject to the exceptions set forth in Section 6.2 hereof, any information or data or materials, regardless of whether it is in tangible form, that is disclosed or otherwise made available by a Party (the “Discloser”) to the other Party (the “Recipient”) and that (a) the Discloser has marked as confidential or proprietary, or (b) the Discloser identifies as confidential at the time of disclosure with written confirmation within fifteen (15) days of disclosure to the Recipient; provided, however, that reports and/or information related to or regarding the Discloser’s business plans, business methodologies, strategies, technology, specifications, development plans, customers, prospective customers, partners, suppliers billing records, and products or services will be deemed Confidential Information of the Discloser even if not so marked or identified, unless such information is the subject of any of the exceptions set forth in Section 6.2 hereof.

6.2 Exceptions to Confidential Information. Confidential Information will not include any information which: (a) the Recipient can show by written record was in its possession prior to disclosure by the Discloser hereunder, provided that the Recipient must promptly notify the Discloser of any prior knowledge; (b) is or becomes generally known by the public other than through the Recipient’s failure to observe any or all terms and conditions hereof; or (c) subsequent to disclosure to the Recipient by the Discloser, is obtained by the Recipient from a third person who is not subject to any confidentiality obligation in favor of Discloser.

6.3 Use and Disclosure of Confidential Information. The Recipient may only use the Confidential

Information for the purpose of performing its obligations and exercising its rights hereunder. The

Recipient must keep secret and will never disclose, publish, divulge, furnish or make accessible to anyone any of the Confidential Information of the Discloser, directly or indirectly, other than furnishing such Confidential Information to (a) the Recipient’s employees and contractors who are required to have access to such Confidential Information in connection with the performance of the Recipient’s obligations, or the exercise of the Recipient’s rights, hereunder, and (b) professional advisers (e.g., lawyers and accountants), in each case, during the time that the Recipient is permitted to retain such Confidential Information hereunder; provided that any and all such employees or contractors are bound by written agreements or, in the case of professional advisers, ethical duties, respecting the Confidential Information in the manner set forth in this Agreement. The Recipient will use at least reasonable care and adequate measures to protect the security of the Confidential Information of the Discloser and to ensure that any Confidential Information of the Discloser is not disclosed or otherwise made available to other persons or used in violation of this Agreement.

6.4 Disclosures Required by Law. In the event that the Recipient is required by law to make any disclosure of any of the Confidential Information of the Discloser, by subpoena, judicial or administrative order or otherwise, the Recipient will first give written notice of such requirement to the Discloser, and will permit the Discloser to intervene in any relevant proceedings to protect its interests in the Confidential Information, and provide full cooperation and assistance to the Discloser in seeking to obtain such protection.

7. REPRESENTATIONS AND WARRANTIES; DISCLAIMER.

7.1 Mutual Representations and Warranties. Each Party represents and warrants to the other Party that (a) such Party has the required power and authority to enter into this Agreement and to perform its obligations hereunder, (b) the execution of this Agreement and performance of its obligations thereunder do not and will not violate any other agreement to which it is a party, and (c) this Agreement constitutes a legal, valid and binding obligation when signed by both Parties. In addition, Company represents, warrants and covenants that all Professional Services will be performed in a professional and workmanlike manner, and Customer represents, warrants and covenants that (i) it has all rights necessary to permit Company to use the Customer Data as contemplated hereunder and (ii) the Customer Data will be true, accurate and complete.

7.2 Disclaimers. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE COMPANY SERVICE AND THE PROFESSIONAL SERVICES ARE PROVIDED ON AN “AS-IS” BASIS AND COMPANY DISCLAIMS ANY ADDITIONAL REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR

STATUTORY, AS TO ANY MATTER WHATSOEVER. COMPANY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, TITLE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE COMPANY SERVICE IS ERROR-FREE OR THAT OPERATION OF THE COMPANY SERVICE WILL BE SECURE OR UNINTERRUPTED.

8. LIMITATIONS OF LIABILITY.

8.1 Disclaimer of Consequential Damages. EXCEPT FOR LIABILITY ARISING FROM (A)

CUSTOMER’S BREACH OF SECTION 1.2 (RESTRICTIONS AND RESPONSIBILITIES) ABOVE AND (B) EITHER PARTY’S BREACH OF SECTION 6 (CONFIDENTIALITY) ABOVE, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY SPECIAL, INDIRECT, RELIANCE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, LOST OR DAMAGED DATA, LOST PROFITS OR LOST REVENUE, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF A PARTY HAS BEEN NOTIFIED OF THE POSSIBILITY THEREOF.

8.2 General Cap on Liability. EXCEPT FOR LIABILITY ARISING FROM (A) CUSTOMER’S BREACH OF SECTION 1.2 (RESTRICTIONS AND RESPONSIBILITIES) ABOVE, (B) EITHER PARTY’S BREACH OF SECTION 6 (CONFIDENTIALITY) ABOVE, AND (C) A PARTY’S INDEMNIFICATION OBLIGATIONS SET FORTH IN SECTIONS 9.1 AND 9.2 BELOW, AS APPLICABLE, UNDER NO CIRCUMSTANCES WILL EITHER PARTY’S LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATING TO THIS AGREEMENT (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE AGGREGATE FEES PAID BY CUSTOMER TO COMPANY UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER INCIDENT.

8.3 Independent Allocations of Risk. EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT, AND EACH OF THESE PROVISIONS WILL APPLY EVEN IF THEY HAVE FAILED OF THEIR ESSENTIAL PURPOSE.

9. INDEMNIFICATION.

9.1. Indemnification by Company. Company will indemnify, defend and hold Customer and the officers, directors, agents, and employees of Customer (“Customer Indemnified Parties”) harmless from settlement amounts and damages, liabilities, penalties, costs and expenses (“Liabilities”) that are payable to any third party by the Customer Indemnified Parties (including reasonable attorneys’ fees) arising from any claim, demand or allegation by a third party that the Company Service infringes or misappropriates any United States copyright or trade secret (except for claims for which Company is entitled to indemnification under Section 9.2, in which case Company will have no indemnification obligations with respect to such claim). Company will have no liability or obligation under this Section 9.1 with respect to any Liability if such Liability is caused in whole or in part by: (a) modification of the Company Service by any party other than Company; (b) the combination, operation, or use of the Company Service with other product(s), data or services where the Company Service would not by itself be infringing; or (c) unauthorized or improper use of the Company Service. This Section 9.1 states Company’s entire obligation and Customer’s sole remedies in connection with any claim regarding the intellectual property rights of any third party.

9.2. Indemnification by Customer. Customer will indemnify, defend and hold Company and the officers, directors, agents, and employees of Company (“Company Indemnified Parties”) harmless from Liabilities that are payable to any third party by the Company Indemnified Parties (including reasonable attorneys’ fees) arising from, directly or indirectly, any claim, demand or allegation by a third party that arises out of or is in connection with (a) any use by Customer of the Company Service in violation of this Agreement, (b) the Customer Data, including Company’s use of the Customer Data in accordance with this Agreement, or (c) Customer’s violation of any terms and conditions related to and/or governing use of any Third Party Services.

9.3. Action in Response to Potential Infringement. If the use of the Company Service or any portion thereof by Customer has become, or in Company’s opinion is likely to become, the subject of any claim of infringement, Company may at its option and expense (a) procure for Customer the right to continue using the Company Service as set forth hereunder; (b) replace or modify the Company Service to make it non-infringing so long as the Company Service has at least equivalent functionality; (c) substitute an equivalent for the Company Service or (d) if options (a)-(c) are not reasonably practicable, terminate this Agreement.

9.4. Indemnification Procedure. If a Customer Indemnified Party or a Company Indemnified Party (each, an “Indemnified Party”) becomes aware of any matter it believes it should be indemnified under Section 9.1 or Section 9.2, as applicable, involving any claim, action, suit, investigation, arbitration or other proceeding against the Indemnified Party by any third party (each an “Action”), the Indemnified Party will give the other Party (the “Indemnifying Party”) prompt written notice of such Action. The Indemnified Party will cooperate, at the expense of the Indemnifying Party, with the Indemnifying Party and its counsel in the defense and the Indemnified Party will have the right to participate fully, at its own expense, in the defense of such Action with counsel of its own choosing. Any compromise or settlement of an Action will require the prior written consent of both Parties hereunder, such consent not to be unreasonably withheld or delayed.

10. GOVERNMENT MATTERS. Customer may not remove or export from the United States or allow the export or re-export of the Company Service, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the Company Service (including the software, documentation and data related thereto) are “commercial items” and according to DFAR section 252.2277014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent expressly permitted by the terms of this Agreement.

11. GENERAL.

11.1. Force Majeure. No Party hereto will have any liability under this Agreement for such Party’s failure or delay in performing any of the obligations imposed by this Agreement to the extent such failure or delay is the result of any event beyond such Party’s reasonable control, including: (a) any fire, explosion, unusually severe weather, natural disaster or Act of God; (b) epidemic; any nuclear, biological, chemical, or similar attack; any other public health or safety emergency; any act of terrorism; and any action reasonably taken in response to any of the foregoing; (c) any act of declared or undeclared war or of a public enemy, or any riot or insurrection; (d) damage to machinery or equipment; any disruption in transportation, communications, electric power or other utilities, or other vital infrastructure; or any means of disrupting or damaging internet or other computer networks or facilities; (e) any strike, lockout or other labor dispute or action; or (f) any action taken in response to any of the foregoing

events by any civil or military authority.

11.2. Severability. In the event that any provision of this Agreement is found to be unenforceable, such provision will be reformed only to the extent necessary to make it enforceable, and the remainder will continue in effect, to the extent consistent with the intent of the Parties as of the Effective Date. The terms and conditions of this Agreement are severable. If any term or condition of this Agreement is deemed to be illegal or unenforceable under any rule of law, all other terms will remain in force. Further, the term or condition which is held to be illegal or unenforceable will remain in effect as far as possible in accordance with the intention of the Parties as of the Effective Date.

11.3. Relationship of the Parties. Nothing in this Agreement will be construed to place the Parties in an agency, employment, franchise, joint venture, or partnership relationship. Neither Party will have the authority to obligate or bind the other in any manner, and nothing herein contained will give rise or is intended to give rise to any rights of any kind to any third Parties. Neither Party will represent to the contrary, either expressly, implicitly or otherwise.

11.4. Remedies. Each Party acknowledges that a breach by it of any of the terms of Section 6 may cause irreparable harm to the Discloser for which Discloser could not be adequately compensated by money damages. Accordingly, Recipient agrees that, in addition to all other remedies available to Discloser in an action at law, in the event of any breach or threatened breach by the Recipient of the terms of this Agreement, the Discloser may seek, from any court of competent jurisdiction and without the necessity of proving actual damages or posting any bond or other security, temporary and permanent injunctive relief, including specific performance of the terms of Section 6.

11.5. Governing Law; Consent to Jurisdiction. The law, including the statutes of limitation, of the State of New York will govern this Agreement, the interpretation and enforcement of its terms and any claim or cause of action (in law or equity), controversy or dispute arising out of or related to it or its negotiation, execution or performance, whether based on contract, tort, statutory or other law, in each case without giving effect to any conflicts-of-law or other principle requiring the application of the law of any other jurisdiction. Each of the Parties hereto hereby irrevocably and unconditionally consents to submit to the sole and exclusive jurisdiction of the courts of the State of New York and of the United States of America for any litigation among the Parties hereto arising out of or relating to this Agreement, or the negotiation, validity or performance of this Agreement, waives any objection to the laying of venue of any such litigation in such courts and agrees not to plead or claim in any such court that such litigation brought therein has been brought in any inconvenient forum or that there are indispensable parties to such litigation that are not subject to the jurisdiction of such courts.

11.6. Assignment; Delegation; Binding Effect. Neither Party may assign or transfer this Agreement in whole or in part, by operation of law or otherwise, without the prior written consent of the other Party, except that either Party may assign or transfer this Agreement without the written consent of the other Party to an affiliate or corporation or other business entity succeeding to all or substantially all the assets and business of the assigning Party to which this Agreement relates by merger or purchase. Company may delegate its duties hereunder to any of its affiliates as necessary to perform its obligations hereunder, provided that Company will bear full liability and responsibility for their acts and omissions. Any attempted assignment, delegation or transfer by a Party in violation hereof will be null and void. Subject to the foregoing, this Agreement will be binding on the Parties and their successors and permitted assigns.

11.7. Notices. All notices under this Agreement will be in writing and will reference this Agreement. Notices will be deemed given: (a) when delivered personally; (b) three (3) days after having been sent by registered or certified mail, return receipt requested, postage prepaid; (c) by email for which receipt is confirmed or (d) one (1) day after deposit with an internationally recognized commercial overnight carrier, with written verification of receipt. All Company notices to Customer will be sent to the address provided on the Order Form, if applicable, or otherwise associated with Customer’s account, and all Customer notices to Company will be sent to the address provided on the Order Form, or if there is no Order Form, to 2093 Philadelphia Pike #7242, Claymont, DE 19703; provided, that each Party may update its notice address by providing written notice to the other Party in accordance with this Section 11.7.

11.8. No Waiver. Failure by either Party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision.

11.9. Complete Agreement. This Agreement constitutes the entire agreement between the Parties with respect to the subject matter hereof. It supersedes and replaces all prior or contemporaneous understanding or agreements, written or oral, regarding such subject matter, and prevails over any conflicting terms or conditions contained on printed forms submitted with purchase orders, sales acknowledgments or quotations. To the extent of any conflict or inconsistency between the provisions in the body of this Service Agreement and the Order Form or SOW, if any, the terms of this Service Agreement will prevail, unless the Order Form or SOW, as applicable, expressly amends a provision in this Service Agreement.